House Manners

• Air filtration + purification units run continuously in each room. 
• Documented cleaning schedules are dated + placed outside each room.
• Wipes are in all rooms for cleaning equipment after use. 
• Personalized station bins at all stations.
• No shoes are allowed in the studio. Please leave them at the door. 
• Grip Socks are recommended + sold at the front desk. 

• Classes need a minimum of 2 clients to run. Class will be cancelled if less than that. 4 hours before scheduled class time for same day classes.  Morning classes, by 8 pm the night before. 
• Grip Socks are the only socks allowed in classes.
• Please silence cell phones and leave out of the studio room. 
• We reserve the right to change or cancel any class for any reason. Clients enrolled in that class will be notified by either phone or email or text and will be offered a make-up class.  
• All purchases are final. No refunds will be granted.  Kindly observe expiration polices for classes/packages and privates. 6 months. 
• All classes & packages are non-transferrable to friend or family members.  
• In the event a card gets declined, you will be notified to update payment. if card declines a a second time, you will be charged a $10 late fee.  
• All classes must be paid for online in your MINDBODY account before class. Unpaid classes will be charged a late fee of $5 a day until classes/classes are paid in full.   

• Please arrive at least 5 mins before class to settle in. 
• We ask for your kindness towards clients in class and please do not arrive to classes late.   
• Due to COVID-19 health concerns if you are not feeling well in any way, please cancel at least 24 hours prior to your class or private session. 
• Out of respect to our instructors and waitlisted clients, we honor a strict 24 hour cancellation policy for all classes. To avoid being charged in full, please be sure to cancel online using MINDBODY at least 24 hours prior to your class. We reserve the right to charge you in full for classes cancelled less than 24 hours from scheduled class time. This also applies for no-shows. Voicemail messages, TEXT messages and emails do not count as a cancelation.  
• New Client 2 week unlimited: same cancelation policy applies. If you sign up for a class and do not show, you'll be charged a drop in class rate. 

If you reserve your spot to be waitlisted for a class, you will automatically be added to a class if a spot becomes available within 2 hours of class start time. If you anticipate you cannot make it to class before being added on,  please remove yourself from the waitlist on MINDBODY. 

You will receive an email//text when you've been added to a class from the waitlist . Please check your phone, or your MINDBODY account prior to class if you know you're waiting to get in. Make sure your personal settings are turned on for TEXT and EMAIL alerts from Mindbody. 

If you are added to a class from the waitlist, our studio cancellation policy will apply.  

The Pilates House is not responsible for any personal items. If you have misplaced something please check with the front desk or email us at thepilateshousewb@gmail.com